FAQ

Frequently Asked Questions (FAQ)

ChicMuse Boutique

1. When will my order be processed?

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays begin processing on the next business day.

2. How long does shipping take?

We offer nationwide U.S. delivery.

  • Standard Shipping: 5–9 business days

  • Expedited Shipping: 2–5 business days

  • Express Shipping (if available): 1–2 business days

Delivery times do not include processing time.

3. How can I track my order?

Once your order ships, you will receive a tracking email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

4. Do you ship internationally?

At the moment, we only ship within the United States.
International shipping will be added in the future.

5. What if I entered the wrong shipping address?

Please contact us within 12 hours of placing your order.
If the package has already shipped, we cannot change the address or refund orders delivered to an incorrect address.

6. My package shows “Delivered,” but I didn’t receive it. What should I do?

Carriers may mark packages as delivered before they arrive.
Please:

  1. Check your mailbox, front desk, or neighbors

  2. Wait 24–48 hours

  3. Contact the carrier directly

If the carrier confirms delivery, ChicMuse Boutique is not responsible for lost or stolen packages.

7. Can I cancel or change my order?

Orders can only be modified or canceled within 12 hours of placing them.
After processing begins, changes are no longer possible.

8. What is your return policy?

We accept returns on eligible items within 30 days of delivery.
Items must be:

  • Unworn

  • Unwashed

  • Unused

  • With original tags attached

Final-sale items, swimwear, and accessories may not be eligible for return.
(If you want,我可以为你写一份完整专业的 Returns Policy 供你的 Shopify 使用)

9. How do I start a return?

Please contact our support team with your order number and reason for return:
Email: support@chicmuseboutique.com

We will provide instructions for return approval and shipment.

10. What payment methods do you accept?

We accept all major payment options, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

11. Do you offer discounts or promotions?

Yes! We regularly offer exclusive promotions.
Sign up for our newsletter or follow us on social media to stay updated.

12. How can I contact customer support?

Our team is here to help.
Please reach out anytime at:
📧 support@chicmuseboutique.com

We usually respond within 24–48 hours.